If you’re facing restoration work on your property, it can be a stressful time. Dealing with damage is never a pleasant experience, especially when you have to manage multiple contractors and insurance companies at the same time. It’s not easy.
Fortunately, EastSide Restore Pros has a platform that can help. The idea is to provide an all-inclusive service powered by AI to make restoration projects easier and more seamless.
Who should use EastSide Restore Pros?
EastSide Restore Pros is basically for any homeowner or property owner needing a seamless fix for their real estate. The company works with real homeowners and performs real jobs, and it tries to minimise out-of-pocket payments from most of its clients going to insurance companies. Instead, the platform offers a language interface that allows customers to describe the damage they have experienced. Customers can then choose whether the problem is active right now (for example, water flowing out of a burst pipe), and they tell the AI whether they own the property. After that, they can choose a specific type of damage:
- sewage back up
- fire and smoke
- water damage
- storm damage
- something else
After that, they can type into the AI in natural language what happened and when. All I need to do is provide some of their personal details, and the AI system can connect them with contractors in 30 minutes or less. There’s also a privacy guarantee on any information that’s handed over to the AI. EastSide Restore Pros make sure that customer personal information is protected and not shared.
What we liked about EastSide Restore Pros
There were actually quite a few things that we really liked about EastSide Restore Pros, and some of them were perhaps a bit surprising given the nature of the platform.
Rapid emergency response
The thing we liked the most about EastSide Restore Pros, and the thing most of its customers probably also like the most, is its rapid emergency response. The company is able to respond in between 30 and 35 minutes on average and has contractors available for 24/7 despatch.
This fact is critical for reducing the impact of mold damage or structural worsening. Contractors can be on-site instantly and begin performing work to shore up properties and ensure that further damage doesn’t occur that might depreciate them. Rapid emergency response is also good for peace of mind, even if something goes wrong on a Sunday evening. EastSide Restore Pros’ platform allows you to get in touch with a contractor who can provide assistance.
Stress-free insurance advocacy
Added to this is the stress-free insurance advocacy. Instead of having to deal with all of that yourself, you can use the platform to do it for you.
EastSide Restore Pros pairs with Exactimate, which is the standard software used by all state USAA, State Farm, and other carriers. What’s so great about this tool is that it’s one of the best for negotiating claims, especially for homeowners who don’t want to pay anything out of pocket. Exactimate can be used by insurance adjusters to show them exactly how much money they owe you.
High transparency
On top of this, the platform offers high transparency. The idea is to showcase real, locally completed projects with their before-and-after photos, provide timelines, and share specific insurance outcomes. We were able to see that many people had had a similar experience to us when using the platform.
EastSide Restore Pros is very proud of the fact that almost none of its customers actually wind up paying any money out of pocket, and this is something that it advertises up front on its platform website.
Full service handling
The full-service handling is also worth mentioning. Instead of having to negotiate with multiple parties at the same time to try to get work done on a restoration project, EastSide Restore Pros is able to deal with much of this within the platform itself. For example, it can handle immediate mitigation, connect with contractors who understand molecular deodorization, and get municipal permitting in various counties. This allows you to essentially outsource the administration associated with the life cycle of whatever disaster you’re facing.
Vetted technicians
Finally, we like the fact that EastSide Restore Pros offers fully vetted technicians. Each dispatched team member has IICRC certifications, which are the industry gold standard. This means they can deal with various types of damage, including fire, smoke, and water, as well as mold remediation.
What we didn’t like so much about EastSide Restore Pros
While there are lots of things that we really liked about EastSide Restore Pros, there were some things that we felt needed improvement.
Strict regional limitations
The biggest elephant in the room is the strict regional limitations. EastSide Restore Pros only operates in King, Pierce, and Snohomish counties in Western Washington. If you don’t live in this area, the platform can’t usually provide assistance to you.
Obviously, we would like to see Eastside Restore Pros expand its offering into more neighbourhoods and areas, so time will tell whether this will happen.
Network-based matching model
Another potential downside is that EastSide Restore Pros uses a network-based matching model. The platform operates behind the scenes using a contractor matching network. You’re paired with a local network contractor that it chooses, not a direct corporate employee. This means that communication style between different operatives can vary significantly, and this may be new to you.
Contingent on insurance
Finally, out-of-pocket payments are contingent on your insurance situation. EastSide Restore Pros does as much as it can to make sure that you get as much money for the restoration from your insurer as possible, but it can’t guarantee that you’ll pay absolutely nothing.
Final verdict
Ultimately, EastSide Restore Pros helps homeowners connect with licensed restoration professionals for emergency property damage. We like that the platform is now using artificial intelligence to link up with insurers and contractors and provide transparent estimates, as well as 24/7 emergency response. The only slight downside is really that it’s a regional tool.
